It’s not a job…It’s a career. At Blue Planet Plumbing, a career comes with a team that feels like family! And with family comes commitment. We are dedicated to building teams that last, and we care for our team members as we care for our clients – a lot.
We are currently seeking new team members including Plumbing Assistants and Plumbing Technicians. We are seeking intelligent, forward-thinking, hard-working team players to join our family for a long-term relationship. We will provide all the training, tools, and technology. You bring your wit, drive, intellect, and motivation.
Our company culture, customer service, customer satisfaction rating, and employee retention are second to none. Consider a career with Blue Planet Plumbing!
Open positions
Plumbing Service Technicians
$3,000 Sign-on Bonus
Full time / 4+ Years Experience
PLUMBING SERVICE TECHNICIANS
$3,000 Sign-On Bonus, Offering Top Pay in the Region!
Our handpicked Plumbing Technicians deliver the most efficient, highest quality customer experiences in residential service, repair, and maintenance and help lead customers to informed NO-PRESSURE confident buying decisions. Technicians with Blue Planet work as a part of a dynamic and passionate team, demonstrate technical competency, and help accomplish our company goals.
Requirements: you must have the following credentials to qualify
- A high school diploma/GED or actively enrolled in one or the other and still be able to work full-time
- Valid North Carolina driver’s license with a clean driving history that is insurable
- A strong ability to connect, learn from, be led by, and work with the most diverse group of plumbers and plumbing customer service representatives in the area
- Pass a drug screen and background check
- No less than four years’ experience in the trade with no less than 1 year at any one company
- The ability to apply yourself in our high performing environment of professionals
What we offer
- $3000 sign-on bonus
- Commission based pay based on performance with bonus opportunities. (We find our technician sales are approximately $150-$200,000 higher here than any company they have worked at previously)
- Long-term growth opportunities with potential for advancement
- Job-specific training
- Paid Holidays, Birthday & Vacation time
- Health Insurance
- Supplemental Health insurance (Aflac)
- Retirement plan w/ company match
- Great company culture
- Company provided tools, uniforms, cell phones & iPads
- Company vehicle you can take home
Plumbing Assistant
$500 – $1,000 Sign-on bonus, based on experience
Traditionally the term assistant carries little to no merit and often has no opportunity for advancement. However, at Blue Planet Plumbing most of our technicians started with us as assistants or apprentices and are now running their own service trucks.
We handpick our team and mentor, groom, and prepare our plumbing assistants for a leadership role at our company in the future.
Requirements: you must have the following credentials to qualify
- A high school diploma/GED or actively enrolled in one or the other and still be able to work full-time
- Valid North Carolina driver’s license with a clean driving history that is insurable
- A strong ability to connect, learn from, be led by, and work with the most diverse group of plumbers and plumbing customer service representatives in the area
- Pass a drug screen and background check
- No less than two years’ experience in the trade with no less than 1 year at any one company
- The strong desire and drive to be a service technician independently running your own jobs one day
- The ability to apply yourself in our high performing environment of professionals
what we offer
- Sign-on bonus $500 – $1000 based on experience
- Pay based on experience traditionally starting at the $14-$17 an hour range with fast advancement, training, and bonus opportunities
- Job-specific training
- Paid Holidays, Birthday & Vacation time
- Health Insurance
- Supplemental Health insurance (Aflac)
- Retirement plan w/ company match
- Great company culture
- Company provided tools, uniforms, cell phones & iPads
CUSTOMER SERVICE REPRESENTATIVE
Blue Planet Plumbing is seeking to fill the role of a CUSTOMER SERVICE REPRESENTATIVE: As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote client satisfaction.
What We Offer
- Starting pay depends on experience. Indicate salary requirements with Resume submission.
- Health Insurance
- Supplemental Health insurance
- Retirement plan
- Paid holidays, vacation & birthday
RESPONSIBILITIES:
- Convert incoming client calls into booked service appointments.
- Be professional and establish client rapport, encouraging repeat business.
- Respond to client requests via phone and email, resolving issues and promoting the brand.
- Adhere to the company’s plan for resolving client complaints quickly and favorably.
- Maintain and update client database with complete and accurate information.
- Participate in training to boost booked calls.
- Make outbound calls.
- Other duties as needed.
REQUIREMENTS:
- Two years proven track record in customer service.
- IT competent, good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- High school education or equivalent.
- Call Center Coaching Experience a Plus
- Engaging personality that blends well with a fast-paced environment.
- Highly motivated, flexible and great attitude on life.
- Valid driver’s license
- Must pass drug screen.
DISPATCHER
Blue Planet Plumbing is seeking to fill the role of a DISPATCHER: As a DSR/ Dispatch Service Representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will be responsible for maintaining our technician’s schedules and administrative/clerical functions. **Experience in dispatching for a service-based company is required. You will not be considered unless this requirement is met**
What We Offer
- Starting pay based on experience with room for advancement.
- Health Insurance
- Supplemental Health insurance
- Retirement plan
- Paid holidays, vacation & birthday
RESPONSIBILITIES:
- Prioritize and assign calls for field staff based on company requirements to assist with meeting established sales goals.
- Maintain communication with technicians to ensure their schedule is as seamless as possible.
- Be professional and establish client rapport, encouraging repeat business.
- Respond to client requests via phone and email, resolving issues and promoting the brand.
- Adhere to the company’s plan for resolving client complaints quickly and favorably.
- Maintain and update client database with complete and accurate information.
- Participate in training to boost booked calls.
- Back up Customer Service Representative with converting incoming client calls into booked service appointments at high call volume times.
- Assist Operations Manager with other office duties as needed.
REQUIREMENTS:
- Two years proven track record in customer service.
- Can work well independently, but more importantly can delegate and motivate a team to perform at their very best.
- Proficient in QuickBooks or other accounting software.
- Microsoft Suite experience.**SERVICE TITAN EXPERIENCE A HUGE PLUS**
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- High school education or equivalent.
- Call Center Coaching Experience a Plus
- Office management experience a plus
- Engaging personality that blends well with a fast-paced environment.
- Highly motivated, flexible and great attitude on life.
- Valid driver’s license
- Must pass drug screen.
